:root{
  /* soft dark: low contrast surfaces, desaturated accents */
  --bg:#121419; --panel:#16191f; --panel2:#1b1e25; --panel3:#21252d; --line:#252932; --line2:#2e333d;
  --text:#d5d9e1; --strong:#e6e8ee; --muted:#8c93a1; --dim:#646b79;
  --accent:#8f9cf0; --accent-solid:#5b67c7; --accent-bg:rgba(143,156,240,.11); --accent-line:rgba(143,156,240,.35);
  --ok:#6cc3a0; --ok-bg:rgba(108,195,160,.11);
  --warn:#d8b36a; --warn-bg:rgba(216,179,106,.11);
  --bad:#e08a8a; --bad-bg:rgba(224,138,138,.11);
  --info:#7fa8dc; --info-bg:rgba(127,168,220,.11);
  --note:#d6b25e; --note-bg:rgba(214,178,94,.07);
  --bubble-in:#1f232b; --bubble-out:#2b3256; --bubble-out-text:#e4e7f4;
  --shadow:0 12px 40px rgba(0,0,0,.35);
  --r:14px; --r-sm:10px;
  color-scheme:dark;
}
:root[data-theme="light"]{
  --bg:#f4f5f8; --panel:#fbfbfd; --panel2:#f3f4f7; --panel3:#eceef3; --line:#e5e7ed; --line2:#d9dce4;
  --text:#2a2f3b; --strong:#161a23; --muted:#646b7b; --dim:#9aa0ae;
  --accent:#5563d6; --accent-solid:#5563d6; --accent-bg:rgba(85,99,214,.09); --accent-line:rgba(85,99,214,.35);
  --ok:#2f8f6a; --ok-bg:rgba(47,143,106,.1); --warn:#a57a1f; --warn-bg:rgba(200,150,40,.13);
  --bad:#c24d4d; --bad-bg:rgba(194,77,77,.09); --info:#3b6fb8; --info-bg:rgba(59,111,184,.09);
  --note:#9a7414; --note-bg:rgba(230,190,70,.14);
  --bubble-in:#eceef3; --bubble-out:#dfe3fb; --bubble-out-text:#1f2547;
  --shadow:0 12px 40px rgba(30,36,50,.12);
  color-scheme:light;
}
*{box-sizing:border-box}
html,body{height:100%;margin:0;overflow-x:hidden}
body{background:var(--bg);color:var(--text);font:14px/1.55 Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;-webkit-font-smoothing:antialiased}
a{color:var(--accent);text-decoration:none}
button,input,select,textarea{font:inherit;color:inherit}
code,.mono{font-family:"JetBrains Mono",ui-monospace,monospace;font-size:.92em}
.hidden{display:none!important}
.muted{color:var(--muted)}
.dim{color:var(--dim)}
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:var(--line2);border-radius:10px;border:3px solid transparent;background-clip:padding-box}
::-webkit-scrollbar-track{background:transparent}

/* ---------- primitives ---------- */
.btn{display:inline-flex;align-items:center;gap:7px;height:34px;padding:0 13px;border-radius:var(--r-sm);border:1px solid var(--line2);background:var(--panel2);cursor:pointer;font-weight:500;white-space:nowrap;transition:.15s}
.btn:hover{border-color:var(--dim);background:var(--panel3)}
.btn:disabled{opacity:.5;cursor:default}
.btn.primary{background:var(--accent-solid);border-color:transparent;color:#fff}
.btn.primary:hover{filter:brightness(1.1)}
.btn.ghost{background:transparent;border-color:transparent;color:var(--muted)}
.btn.ghost:hover{background:var(--panel3);color:var(--text)}
.btn.danger{color:var(--bad)}
.btn.danger:hover{background:var(--bad-bg);border-color:var(--bad)}
.btn.sm{height:28px;padding:0 10px;font-size:12.5px;border-radius:8px}
.btn.big{height:48px;padding:0 22px;font-size:15px;border-radius:12px;width:100%;justify-content:center}
.btn.icon{width:34px;padding:0;justify-content:center}
.btn svg{flex:none}
.input,select.input,textarea.input{height:36px;padding:0 12px;border-radius:var(--r-sm);border:1px solid var(--line2);background:var(--panel2);outline:none;width:100%;transition:.15s}
textarea.input{height:auto;padding:10px 12px;resize:vertical;min-height:90px}
.input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-bg)}
select.input{appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%238e97ab' stroke-width='2.5'%3E%3Cpath d='m6 9 6 6 6-6'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 10px center;padding-right:30px;cursor:pointer}
.pill{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 9px;border-radius:999px;font-size:11.5px;font-weight:600;background:var(--panel3);color:var(--muted);white-space:nowrap}
.pill.ok{background:var(--ok-bg);color:var(--ok)}
.pill.warn{background:var(--warn-bg);color:var(--warn)}
.pill.bad{background:var(--bad-bg);color:var(--bad)}
.pill.info{background:var(--info-bg);color:var(--info)}
.pill.acc{background:var(--accent-bg);color:var(--accent)}
.dot{width:8px;height:8px;border-radius:50%;display:inline-block;background:currentColor}
.spinner{width:34px;height:34px;border-radius:50%;border:3px solid var(--line2);border-top-color:var(--accent);animation:spin .8s linear infinite}
.spinner.sm{width:20px;height:20px;border-width:2.5px;flex:none}
@keyframes spin{to{transform:rotate(360deg)}}
.boot{position:fixed;inset:0;display:grid;place-items:center}
.logo{width:36px;height:36px;border-radius:11px;display:grid;place-items:center;font-weight:700;color:#fff;background:var(--accent-solid);flex:none}
.logo.lg{width:64px;height:64px;border-radius:20px;font-size:28px;margin:0 auto 18px}
.avatar{width:36px;height:36px;border-radius:50%;display:grid;place-items:center;font-weight:600;font-size:13px;color:#fff;flex:none}
.avatar.lg{width:52px;height:52px;font-size:18px}
.avatar.sm{width:28px;height:28px;font-size:11px}
.empty{display:grid;place-items:center;text-align:center;color:var(--dim);padding:40px 20px;height:100%}
.empty svg{opacity:.5;margin-bottom:10px}
.empty b{display:block;color:var(--muted);font-weight:600;margin-bottom:4px}
.skel{background:linear-gradient(90deg,var(--panel2),var(--panel3),var(--panel2));background-size:200% 100%;animation:sk 1.2s infinite;border-radius:8px}
@keyframes sk{to{background-position:-200% 0}}

/* ---------- login ---------- */
.login{position:fixed;inset:0;display:grid;place-items:center;padding:16px;background:radial-gradient(900px 420px at 50% -10%,rgba(143,156,240,.08),transparent 60%),var(--bg)}
.login-card{width:100%;max-width:380px;background:var(--panel);border:1px solid var(--line);border-radius:22px;padding:34px 28px;text-align:center;box-shadow:var(--shadow)}
.login-card h1{margin:0 0 6px;font-size:22px}
.login-card .muted{margin:0 0 26px}
.login-wait{display:flex;gap:12px;align-items:center;text-align:left;margin-top:18px;padding:12px 14px;border-radius:12px;background:var(--accent-bg);font-size:13px}
.hint{font-size:12.5px;color:var(--dim);margin:18px 0 0}

/* ---------- app shell ---------- */
.app{display:flex;height:100vh;height:100dvh}
.side{width:224px;flex:none;display:flex;flex-direction:column;gap:2px;padding:16px 12px;border-right:1px solid var(--line);background:var(--panel)}
.brand{display:flex;align-items:center;gap:11px;padding:4px 8px 18px}
.brand-t{display:flex;flex-direction:column;line-height:1.15}
.brand-t b{font-size:15px}
.brand-t span{font-size:12px;color:var(--muted)}
.nav{display:flex;align-items:center;gap:11px;height:40px;padding:0 11px;border-radius:10px;color:var(--muted);font-weight:500;position:relative}
.nav:hover{background:var(--panel2);color:var(--text)}
.nav.active{background:var(--accent-bg);color:var(--text)}
.nav.active i{color:var(--accent)}
.nav i{display:grid;place-items:center;width:20px}
.nbadge{margin-left:auto;font-style:normal;font-size:11px;font-weight:700;min-width:20px;height:20px;border-radius:10px;padding:0 6px;display:grid;place-items:center;background:var(--bad-bg);color:var(--bad)}
.nbadge:empty{display:none}
.grow{flex:1}
.me{display:flex;align-items:center;gap:10px;padding:10px;border-radius:12px;cursor:pointer;border:1px solid var(--line)}
.me:hover{background:var(--panel2)}
.me-t{min-width:0;flex:1;line-height:1.2}
.me-t b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.me-t span{font-size:11.5px;color:var(--muted)}
.view{flex:1;min-width:0;display:flex;flex-direction:column;overflow:hidden}
.page{flex:1;overflow:auto;padding:24px 28px 40px}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}
.page-head h1{margin:0;font-size:22px;color:var(--strong)}
.page-head p{margin:4px 0 0;color:var(--muted)}

/* ---------- tickets view ---------- */
.topbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 20px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.topbar h1{margin:0;font-size:18px;color:var(--strong)}
.topbar p{margin:2px 0 0;font-size:12.5px;color:var(--muted)}
.stats{display:flex;gap:8px;flex-wrap:wrap}
.stat{display:flex;align-items:baseline;gap:6px;height:32px;padding:0 12px;border-radius:9px;background:var(--panel2);border:1px solid var(--line);font-size:12.5px;color:var(--muted);white-space:nowrap}
.stat b{color:var(--text);font-size:13.5px}
.stat.hot b{color:var(--bad)}
.split{flex:1;display:flex;min-height:0}
.list-col{width:360px;flex:none;display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--panel)}
.filters{display:flex;gap:6px;flex-wrap:wrap;padding:14px 14px 10px}
.chip{height:28px;padding:0 11px;border-radius:999px;border:1px solid var(--line2);background:transparent;cursor:pointer;font-size:12.5px;font-weight:500;color:var(--muted);display:inline-flex;align-items:center;gap:6px}
.chip:hover{color:var(--text);border-color:var(--dim)}
.chip.on{background:var(--accent-bg);color:var(--accent);border-color:var(--accent-line)}
.chip em{font-style:normal;font-size:11px;opacity:.7}
.search{padding:0 14px 12px;position:relative}
.search svg{position:absolute;left:25px;top:10px;color:var(--dim)}
.search .input{padding-left:34px}
.tlist{flex:1;overflow:auto;padding:0 8px 12px}
.ti{position:relative;padding:11px 12px 10px 14px;border-radius:12px;cursor:pointer;border:1px solid transparent;margin-bottom:4px;transition:background .12s}
.ti:hover{background:var(--panel2)}
.ti.sel{background:var(--accent-bg);border-color:var(--accent-line)}
.ti::before{content:"";position:absolute;left:4px;top:12px;bottom:12px;width:3px;border-radius:3px;background:transparent}
.ti.p-urgent::before{background:var(--bad)}
.ti.p-high::before{background:var(--warn)}
.ti.closed{opacity:.6}
.ti-top{display:flex;align-items:center;gap:8px;justify-content:space-between}
.ti-subj{font-weight:600;color:var(--strong);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ti-who{font-size:12.5px;color:var(--muted);margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ti-last{font-size:12.5px;color:var(--dim);margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ti-last b{color:var(--muted);font-weight:500}
.ti-bot{display:flex;align-items:center;gap:8px;margin-top:7px;font-size:11.5px;color:var(--dim)}
.ti-bot time{margin-left:auto}
.fire{color:var(--bad);font-weight:600}
.unread{min-width:19px;height:19px;border-radius:10px;background:var(--accent-solid);color:#fff;font-size:11px;font-weight:700;display:grid;place-items:center;padding:0 5px}
.s-open{background:var(--bad-bg);color:var(--bad)}
.s-answered{background:var(--ok-bg);color:var(--ok)}
.s-waiting{background:var(--warn-bg);color:var(--warn)}
.s-closed{background:var(--panel3);color:var(--dim)}

.conv-col{flex:1;min-width:0;max-width:100%;display:flex;flex-direction:column;background:var(--bg)}
.conv-head{display:flex;align-items:center;gap:12px;padding:14px 20px 10px}
.conv-head .back{display:none}
.ch-main{flex:1;min-width:0}
.ch-title{display:flex;align-items:center;gap:10px}
.ch-title .tid{font-family:"JetBrains Mono",monospace;font-size:13px;color:var(--dim)}
.ch-title input{background:transparent;border:1px solid transparent;border-radius:8px;font-size:17px;font-weight:700;padding:2px 6px;margin-left:-7px;min-width:0;flex:1;outline:none}
.ch-title input:hover{border-color:var(--line2)}
.ch-title input:focus{border-color:var(--accent);background:var(--panel2)}
.ch-sub{font-size:12.5px;color:var(--muted);margin-top:2px;display:flex;gap:6px;flex-wrap:wrap;align-items:center}
.ch-sub a{color:var(--muted)}
.ch-sub a:hover{color:var(--accent)}
.controls{display:flex;gap:18px;align-items:flex-end;padding:4px 20px 14px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.ctl{display:flex;flex-direction:column;gap:5px}
.ctl>label{font-size:10.5px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--dim)}
.ctl .row{display:flex;gap:6px;align-items:center}
.seg{display:inline-flex;background:var(--panel2);border:1px solid var(--line2);border-radius:10px;padding:2px}
.seg button{height:28px;padding:0 10px;border:0;background:transparent;border-radius:8px;cursor:pointer;font-size:12.5px;font-weight:500;color:var(--muted);display:inline-flex;align-items:center;gap:6px}
.seg button:hover{color:var(--text)}
.seg button.on{background:var(--panel);color:var(--text);box-shadow:0 1px 3px rgba(0,0,0,.25)}
.seg button.on .dot{box-shadow:0 0 0 3px color-mix(in srgb,currentColor 20%,transparent)}
.seg .d-open{color:var(--bad)} .seg .d-answered{color:var(--ok)} .seg .d-waiting{color:var(--warn)} .seg .d-closed{color:var(--dim)}
.ctl select.input{height:32px;width:auto;min-width:130px;font-size:13px}
.tags{display:flex;gap:5px;flex-wrap:wrap;align-items:center}
.tag{height:24px;padding:0 4px 0 9px;border-radius:7px;background:var(--accent-bg);color:var(--accent);font-size:12px;font-weight:500;display:inline-flex;align-items:center;gap:3px}
.tag button{border:0;background:transparent;color:inherit;cursor:pointer;opacity:.6;padding:0 3px;font-size:14px;line-height:1}
.tag button:hover{opacity:1}
.tag-add{height:24px;width:90px;border-radius:7px;border:1px dashed var(--line2);background:transparent;padding:0 8px;font-size:12px;outline:none}
.tag-add:focus{border-color:var(--accent);border-style:solid}

.msgs{flex:1;overflow:auto;padding:20px 20px 10px;display:flex;flex-direction:column;gap:3px}
.day{align-self:center;font-size:11.5px;color:var(--dim);background:var(--panel2);border:1px solid var(--line);padding:3px 11px;border-radius:999px;margin:14px 0 10px}
.m{display:flex;flex-direction:column;max-width:min(72%,620px);margin-top:6px}
.m.in{align-self:flex-start}
.m.out{align-self:flex-end;align-items:flex-end}
.m.grp{margin-top:0}
.bub{padding:9px 13px 7px;border-radius:16px;white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere;position:relative}
.m.in .bub{background:var(--bubble-in);border-bottom-left-radius:5px}
.m.out .bub{background:var(--bubble-out);color:var(--bubble-out-text);border-bottom-right-radius:5px}
.m.out .bub a{color:inherit;text-decoration:underline}
.m.note{align-self:stretch;max-width:none;align-items:center}
.m.note .bub{background:var(--note-bg);border:1px dashed color-mix(in srgb,var(--note) 55%,transparent);color:var(--text);border-radius:12px;max-width:min(80%,680px)}
.m.note .who{color:var(--note)}
.bub .meta{display:block;text-align:right;font-size:10.5px;opacity:.6;margin-top:3px;white-space:nowrap}
.who{font-size:11.5px;color:var(--dim);margin:0 6px 3px;font-weight:500}
.sys{align-self:center;font-size:12px;color:var(--dim);padding:6px 0;text-align:center}
.media{display:block;margin:-3px -7px 6px;border-radius:11px;overflow:hidden;width:min(320px,62vw);cursor:zoom-in;background:var(--panel3);min-height:60px}
.media img{display:block;width:100%;max-height:360px;object-fit:cover}
.bub audio,.bub video{display:block;max-width:300px;margin:2px 0 6px;border-radius:10px}
.filebox{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:10px;background:rgba(127,127,127,.14);margin:0 -4px 6px;color:inherit!important;text-decoration:none!important}
.filebox span{font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:220px}

.composer{border-top:1px solid var(--line);padding:10px 16px 14px;background:var(--panel)}
.composer.note-mode{background:linear-gradient(0deg,var(--note-bg),var(--note-bg)),var(--panel)}
.comp-tools{display:flex;align-items:center;gap:8px;margin-bottom:8px;flex-wrap:wrap}
.toggle{display:inline-flex;align-items:center;gap:8px;cursor:pointer;font-size:12.5px;color:var(--muted);user-select:none}
.toggle input{display:none}
.toggle .sw{width:30px;height:18px;border-radius:9px;background:var(--line2);position:relative;transition:.15s}
.toggle .sw::after{content:"";position:absolute;top:2px;left:2px;width:14px;height:14px;border-radius:50%;background:var(--strong);transition:.15s}
.toggle input:checked+.sw{background:var(--note)}
.toggle.acc input:checked+.sw{background:var(--accent)}
.toggle input:checked+.sw::after{left:14px}
.comp-row{display:flex;gap:8px;align-items:flex-end}
.comp-row textarea{flex:1;min-width:0;min-height:42px;max-height:220px;resize:none;border-radius:12px;border:1px solid var(--line2);background:var(--panel2);padding:10px 13px;outline:none;line-height:1.45}
.comp-row textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-bg)}
.note-mode .comp-row textarea:focus{border-color:var(--note);box-shadow:0 0 0 3px var(--note-bg)}
.comp-row .btn{height:42px}
.comp-row .btn.icon{width:42px}
.fchip{display:inline-flex;align-items:center;gap:6px;height:26px;padding:0 4px 0 10px;border-radius:8px;background:var(--accent-bg);color:var(--accent);font-size:12px;max-width:260px}
.fchip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.fchip button{border:0;background:transparent;color:inherit;cursor:pointer;font-size:15px;padding:0 4px}
.dropzone{outline:2px dashed var(--accent);outline-offset:-8px}
.tplpop{position:absolute;bottom:calc(100% + 6px);left:0;width:min(420px,90vw);max-height:360px;overflow:auto;background:var(--panel);border:1px solid var(--line2);border-radius:14px;box-shadow:var(--shadow);padding:6px;z-index:20}
.tplpop input{margin-bottom:6px}
.tplpop .it{padding:9px 11px;border-radius:9px;cursor:pointer}
.tplpop .it:hover,.tplpop .it.kb{background:var(--panel2)}
.tplpop .it b{display:block;font-size:13px}
.tplpop .it span{display:block;font-size:12px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}

/* ---------- client card ---------- */
.card-col{width:380px;flex:none;border-left:1px solid var(--line);background:var(--panel);overflow:auto}
.cc{padding:18px 18px 30px}
.cc-head{display:flex;gap:13px;align-items:center}
.cc-head .nm{min-width:0;flex:1}
.cc-head .nm b{display:block;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cc-head .nm span{font-size:12.5px;color:var(--muted)}
.cc-actions{display:flex;gap:6px;margin:14px 0 4px;flex-wrap:wrap}
.copy{cursor:pointer;border-bottom:1px dashed var(--dim)}
.copy:hover{color:var(--accent);border-color:var(--accent)}
.hints{display:flex;flex-direction:column;gap:6px;margin:14px 0 4px}
.hint-i{display:flex;gap:8px;align-items:flex-start;padding:8px 11px;border-radius:10px;font-size:12.5px;line-height:1.4}
.hint-i.bad{background:var(--bad-bg);color:var(--bad)}
.hint-i.warn{background:var(--warn-bg);color:var(--warn)}
.hint-i.info{background:var(--info-bg);color:var(--info)}
.kpis{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:14px 0 6px}
.kpi{padding:10px 12px;border-radius:12px;background:var(--panel2);border:1px solid var(--line)}
.kpi span{display:block;font-size:10.5px;letter-spacing:.06em;text-transform:uppercase;color:var(--dim);font-weight:600}
.kpi b{display:block;font-size:17px;margin-top:3px}
.kpi i{font-style:normal;font-size:12px;color:var(--muted)}
.sec{display:flex;align-items:center;justify-content:space-between;margin:20px 0 8px}
.sec h4{margin:0;font-size:11px;letter-spacing:.07em;text-transform:uppercase;color:var(--dim)}
.key{border:1px solid var(--line);background:var(--panel2);border-radius:14px;padding:12px 13px;margin-bottom:8px}
.key.dead{opacity:.62}
.k-top{display:flex;align-items:center;justify-content:space-between;gap:8px}
.k-top b{font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.k-tar{font-size:12.5px;color:var(--muted);margin-top:2px}
.k-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px 12px;margin-top:11px}
.k-grid div span{display:block;font-size:10.5px;color:var(--dim);text-transform:uppercase;letter-spacing:.05em;font-weight:600}
.k-grid div b{display:block;font-size:13px;font-weight:600;margin-top:1px}
.k-grid div i{display:block;font-style:normal;font-size:11.5px;color:var(--muted)}
.bar{height:4px;border-radius:3px;background:var(--line2);margin-top:5px;overflow:hidden}
.bar i{display:block;height:100%;background:var(--accent);border-radius:3px}
.bar.bad i{background:var(--bad)}
.k-foot{display:flex;gap:6px;flex-wrap:wrap;margin-top:11px;align-items:center}
details.devs{margin-top:10px;border-top:1px solid var(--line);padding-top:8px}
details.devs summary{cursor:pointer;font-size:12.5px;color:var(--muted);list-style:none}
details.devs summary::before{content:"▸ ";color:var(--dim)}
details.devs[open] summary::before{content:"▾ "}
.dev{display:flex;gap:9px;align-items:center;padding:7px 0;border-bottom:1px solid var(--line);font-size:12.5px}
.dev:last-child{border-bottom:0}
.dev .di{width:28px;height:28px;border-radius:8px;background:var(--panel3);display:grid;place-items:center;flex:none}
.dev b{display:block;font-weight:500}
.dev span{color:var(--dim);font-size:11.5px}
.pay{display:flex;align-items:center;gap:10px;padding:8px 0;border-bottom:1px solid var(--line);font-size:13px}
.pay:last-child{border-bottom:0}
.pay b{margin-left:auto;font-weight:600}
.pay .ps{color:var(--muted);font-size:12px}
.hist{display:flex;align-items:center;gap:8px;padding:8px 10px;border-radius:10px;cursor:pointer;font-size:13px}
.hist:hover{background:var(--panel2)}
.hist span{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.meta-list{font-size:12.5px;color:var(--muted);display:grid;grid-template-columns:auto 1fr;gap:5px 14px;margin-top:6px}
.meta-list b{color:var(--text);font-weight:500;text-align:right}
.errbox{padding:12px;border-radius:12px;background:var(--bad-bg);color:var(--bad);font-size:13px;margin-top:12px}

/* ---------- generic cards/tables ---------- */
.box{background:var(--panel);border:1px solid var(--line);border-radius:16px}
.grid-tpl{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:12px}
.tpl{padding:16px;display:flex;flex-direction:column;gap:8px}
.tpl b{font-size:14px}
.tpl p{margin:0;color:var(--muted);font-size:13px;white-space:pre-wrap;flex:1;max-height:170px;overflow:hidden;mask-image:linear-gradient(#000 75%,transparent)}
.tpl .row{display:flex;gap:6px;justify-content:flex-end}
.form-row{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}
.form-row .f{display:flex;flex-direction:column;gap:5px;flex:1;min-width:180px}
.form-row .f label{font-size:11px;font-weight:600;letter-spacing:.05em;text-transform:uppercase;color:var(--dim)}
.staff{display:flex;align-items:center;gap:14px;padding:14px 16px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.staff:last-child{border-bottom:0}
.staff .nm{flex:1;min-width:160px}
.staff .nm b{display:block}
.staff .nm span{font-size:12.5px;color:var(--muted)}
.staff .st{font-size:12.5px;color:var(--muted);min-width:120px}
.staff select.input{width:170px;height:32px}
.crow{display:flex;align-items:center;gap:12px;padding:12px 16px;border-bottom:1px solid var(--line);cursor:pointer}
.crow:hover{background:var(--panel2)}
.crow:last-child{border-bottom:0}
.crow .nm{flex:1;min-width:0}
.crow .nm b{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.crow .nm span{font-size:12.5px;color:var(--muted)}
.client-page{display:grid;grid-template-columns:minmax(0,420px) minmax(0,1fr);gap:16px;align-items:start}
.client-page .box.cardbox{overflow:hidden}

/* ---------- overlays ---------- */
.modal{position:fixed;inset:0;background:rgba(8,10,14,.55);backdrop-filter:blur(4px);display:grid;place-items:center;z-index:60;padding:16px}
.modal-card{width:100%;max-width:480px;background:var(--panel);border:1px solid var(--line2);border-radius:18px;box-shadow:var(--shadow);padding:22px}
.modal-card h3{margin:0 0 14px;font-size:17px}
.modal-card .actions{display:flex;justify-content:flex-end;gap:8px;margin-top:18px}
.modal-card .f{display:flex;flex-direction:column;gap:6px;margin-bottom:12px}
.modal-card .f label{font-size:11px;font-weight:600;letter-spacing:.05em;text-transform:uppercase;color:var(--dim)}
.menu{position:fixed;z-index:70;min-width:230px;background:var(--panel);border:1px solid var(--line2);border-radius:14px;box-shadow:var(--shadow);padding:6px}
.menu .mi{display:flex;align-items:center;gap:10px;padding:9px 11px;border-radius:9px;cursor:pointer;font-size:13.5px}
.menu .mi:hover{background:var(--panel2)}
.menu hr{border:0;border-top:1px solid var(--line);margin:5px 0}
.toasts{position:fixed;right:18px;bottom:18px;display:flex;flex-direction:column;gap:8px;z-index:80}
.toast{padding:11px 15px;border-radius:12px;background:var(--panel3);border:1px solid var(--line2);box-shadow:var(--shadow);font-size:13.5px;max-width:360px;animation:tin .2s}
.toast.bad{border-color:var(--bad);color:var(--bad)}
.toast.ok{border-color:var(--ok)}
@keyframes tin{from{transform:translateY(8px);opacity:0}}
.lightbox{position:fixed;inset:0;background:rgba(0,0,0,.88);display:grid;place-items:center;z-index:90;cursor:zoom-out;padding:20px}
.lightbox img{max-width:100%;max-height:100%;border-radius:10px}
.drawer-bg{display:none}

/* ---------- responsive ---------- */
@media (max-width:1400px){
  .card-col{position:fixed;top:0;right:0;bottom:0;width:min(400px,100vw);z-index:50;transform:translateX(100%);transition:transform .22s ease;box-shadow:var(--shadow)}
  .card-open .card-col{transform:none}
  .card-open .drawer-bg,.drawer-bg.on{display:block;position:fixed;inset:0;background:rgba(0,0,0,.4);z-index:45}
  .card-toggle{display:inline-flex!important}
}
.card-toggle{display:none!important}
@media (max-width:1100px){
  .side{width:68px;padding:14px 10px}
  .brand-t,.nav span,.me-t{display:none}
  .brand{padding:4px 6px 16px}
  .nav{justify-content:center;padding:0}
  .nbadge{position:absolute;top:2px;right:2px;min-width:17px;height:17px;font-size:10px}
  .me{padding:6px;justify-content:center;border:0}
  .list-col{width:310px}
}
@media (max-width:760px){
  .app{flex-direction:column-reverse}
  .side{width:auto;flex-direction:row;height:calc(58px + env(safe-area-inset-bottom));padding:6px 8px calc(6px + env(safe-area-inset-bottom));border-right:0;border-top:1px solid var(--line);justify-content:space-around;gap:0}
  .brand,.grow{display:none}
  .nav{flex-direction:column;height:46px;gap:2px;flex:1;font-size:10.5px}
  .nav span{display:block;font-size:10.5px}
  .me{flex:1;flex-direction:column;gap:2px;height:46px;padding:4px}
  .me .avatar{width:24px;height:24px;font-size:10px}
  .topbar{padding:12px 16px}
  .topbar .stats{display:none}
  .list-col{width:100%;border-right:0}
  .split[data-mode="conv"] .list-col{display:none}
  .split[data-mode="list"] .conv-col{display:none}
  .conv-head{padding:10px 12px 8px}
  .conv-head .back{display:inline-flex}
  .controls{padding:4px 12px 10px;gap:10px}
  .controls .ctl-tags{display:none}
  .view:has(.split[data-mode="conv"]) .topbar{display:none}
  .controls{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:10px 10px;align-items:end}
  .controls .ctl{min-width:0}
  .controls .ctl:first-child{grid-column:1/-1}
  .seg{display:flex;width:100%}
  .seg button{flex:1;min-width:0;justify-content:center;padding:0 4px;font-size:12px}
  .ctl select.input{width:100%;min-width:0}
  .ctl .row{min-width:0}
  .ctl .row select{flex:1}
  #takeBtn{display:none}
  #sendBtn span{display:none}
  #sendBtn{width:42px;padding:0;justify-content:center}
  .comp-tools .toggle{font-size:12px}
  .ch-title input{font-size:16px}
  .msgs{padding:12px}
  .m{max-width:86%}
  .composer{padding:8px 10px 10px}
  .page{padding:18px 16px 30px}
  .client-page{grid-template-columns:1fr}
  .toasts{left:12px;right:12px;bottom:76px}
  .card-col{width:100vw}
}

/* ---------- quick commands ---------- */
.cmdpop{position:absolute;bottom:calc(100% + 8px);left:0;right:0;max-width:560px;max-height:320px;overflow:auto;background:var(--panel);border:1px solid var(--line2);border-radius:14px;box-shadow:var(--shadow);padding:6px;z-index:25}
.cmdpop .it{display:flex;gap:12px;align-items:baseline;padding:8px 10px;border-radius:9px;cursor:pointer}
.cmdpop .it:hover,.cmdpop .it.kb{background:var(--accent-bg)}
.cmdpop .it code{color:var(--accent);min-width:64px;flex:none}
.cmdpop .it b{font-weight:500;color:var(--strong);flex:none}
.cmdpop .it span{color:var(--dim);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.cmdpop .foot{font-size:11.5px;color:var(--dim);padding:6px 10px 4px;border-top:1px solid var(--line);margin-top:4px}
.comp-hint{margin-left:auto;font-size:12px;color:var(--dim)}
.comp-hint code{color:var(--muted);background:var(--panel3);padding:1px 5px;border-radius:5px}
.comp-row{position:relative}
.cmdtag{font-family:"JetBrains Mono",monospace;font-size:12px;color:var(--accent);background:var(--accent-bg);padding:1px 7px;border-radius:6px}
@media (max-width:760px){.comp-hint{display:none}}
details.more-h summary{cursor:pointer;font-size:12.5px;color:var(--muted);padding:2px 4px;list-style:none}
details.more-h summary::before{content:"▸ ";color:var(--dim)}
details.more-h[open] summary::before{content:"▾ "}
details.more-h .hints{margin-top:6px}

/* ---------- filters v2: scope tabs + status sub-filter + priority groups ---------- */
.filters{flex-direction:column;flex-wrap:nowrap;gap:8px;padding:14px 14px 10px}
.seg.scope{display:flex;width:100%}
.seg.scope button{flex:1;justify-content:center;height:32px;font-size:13px}
.seg em,.sub em{font-style:normal;font-size:11px;font-weight:600;color:var(--dim);margin-left:2px}
.seg.scope button.on em{color:var(--accent)}
.subs{display:flex;gap:4px;flex-wrap:wrap}
.sub{height:26px;padding:0 8px;white-space:nowrap;border-radius:8px;border:0;background:transparent;color:var(--muted);font-size:12.5px;cursor:pointer;display:inline-flex;align-items:center;gap:6px}
.sub:hover{background:var(--panel2);color:var(--text)}
.sub.on{background:var(--panel3);color:var(--strong)}
.sub .dot{width:7px;height:7px}
.d-open{color:var(--bad)} .d-answered{color:var(--ok)} .d-waiting{color:var(--warn)}
.arch-note{font-size:12px;color:var(--dim);display:flex;gap:6px;align-items:center;padding:2px 2px}
.grp-h{display:flex;align-items:center;gap:8px;padding:12px 8px 6px;font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--dim);cursor:pointer;user-select:none;position:sticky;top:0;background:var(--panel);z-index:2}
.grp-h:hover{color:var(--muted)}
.grp-h em{font-style:normal;background:var(--panel3);color:var(--muted);border-radius:6px;padding:0 6px;font-size:11px;letter-spacing:0}
.grp-h .dot{width:7px;height:7px}
.grp-h .chev{margin-left:auto;display:grid;transform:rotate(-90deg);transition:transform .15s;opacity:.7}
.grp-h.col .chev{transform:rotate(180deg)}
.g-urgent{color:var(--bad)} .g-urgent .dot{background:var(--bad)}
.g-high{color:var(--warn)} .g-high .dot{background:var(--warn)}
.g-normal .dot{background:var(--dim)} .g-low .dot{background:var(--info)} .g-closed .dot{background:var(--line2)}
.ti.p-low::before{background:var(--info);opacity:.6}
.arch-banner{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:10px 20px 0;padding:10px 14px;border-radius:12px;background:var(--panel2);border:1px solid var(--line);font-size:13px;color:var(--muted)}
.arch-banner span{flex:1;min-width:0}
.arch-banner .btn{flex:none}
.arch-banner b{color:var(--text)}
.arch-banner.keep{background:var(--accent-bg);border-color:var(--accent-line)}
@media (max-width:760px){.arch-banner{margin:8px 12px 0}}

/* ---------- control center ---------- */
.m.out.bot .bub{background:var(--panel3);color:var(--text);border:1px dashed var(--line2)}
.k-acts{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}
.k-acts:empty{display:none}
.kpi-act{border:0;background:var(--accent-bg);color:var(--accent);border-radius:5px;width:18px;height:18px;display:inline-grid;place-items:center;cursor:pointer;vertical-align:middle;margin-left:4px;padding:0}
.inc-banner{display:flex;align-items:center;gap:10px;margin:10px 20px 0;padding:10px 14px;border-radius:12px;background:var(--bad-bg);color:var(--bad);font-size:13px}
.inc-banner span{flex:1;color:var(--text)}
.inc-banner.run{background:var(--info-bg);color:var(--info);margin:0 0 14px}
.page .inc-banner{margin:0 0 14px}
.sess{display:flex;align-items:center;gap:10px;justify-content:space-between;padding:10px 0;border-bottom:1px solid var(--line)}
.sess b{display:block;font-size:13.5px}
.sess span{font-size:12px;color:var(--dim)}
.aud{display:flex;gap:12px;align-items:center;padding:9px 14px;border-bottom:1px solid var(--line);font-size:12.5px;flex-wrap:wrap}
.aud:last-child{border-bottom:0}
.aud time{color:var(--dim);min-width:92px}
.nstats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin-bottom:6px}
.nstat{padding:14px 16px;border-radius:14px;background:var(--panel);border:1px solid var(--line)}
.nstat b{display:block;font-size:22px;color:var(--strong)}
.nstat span{font-size:12px;color:var(--muted)}
.nstat.ok b{color:var(--ok)} .nstat.bad b{color:var(--bad)} .nstat.warn b{color:var(--warn)}
.ngrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(330px,1fr));gap:12px}
.ncard{background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:14px 15px;display:flex;flex-direction:column;gap:8px;border-top:3px solid var(--line2)}
.ncard.ok{border-top-color:color-mix(in srgb,var(--ok) 60%,transparent)}
.ncard.bad{border-top-color:color-mix(in srgb,var(--bad) 70%,transparent)}
.ncard.warn{border-top-color:color-mix(in srgb,var(--warn) 70%,transparent)}
.nc-top{display:flex;justify-content:space-between;gap:8px;align-items:flex-start}
.nc-top b{font-size:14.5px;color:var(--strong)}
.nc-sub{font-size:12px;color:var(--dim);word-break:break-all}
.nnote{font-size:12px;padding:5px 9px;border-radius:8px;background:var(--panel2);color:var(--muted)}
.nnote.ok{background:var(--ok-bg);color:var(--ok)} .nnote.warn{background:var(--warn-bg);color:var(--warn)}
.nc-checks{font-size:12.5px;color:var(--muted);display:flex;align-items:center;gap:4px;flex-wrap:wrap}
.nc-checks>span{font-size:10.5px;font-weight:700;color:var(--dim);letter-spacing:.05em}
.nc-checks em{font-style:normal;color:var(--dim);margin-left:4px}
.ck{font-style:normal;display:inline-grid;place-items:center;width:17px;height:17px;border-radius:5px;font-size:11px;font-weight:700;margin-left:4px}
.ck.y{background:var(--ok-bg);color:var(--ok)} .ck.n{background:var(--bad-bg);color:var(--bad)} .ck.na{background:var(--panel3);color:var(--dim)}
.hbar{display:flex;gap:1px;height:16px;border-radius:5px;overflow:hidden}
.hbar.empty{background:var(--panel3)}
.hbar i{flex:1;background:var(--panel3)}
.hbar .h-ok{background:color-mix(in srgb,var(--ok) 55%,transparent)} .hbar .h-bad{background:color-mix(in srgb,var(--bad) 70%,transparent)}
.hbar .h-warn{background:color-mix(in srgb,var(--warn) 70%,transparent)}
.nc-meta{display:flex;gap:12px;flex-wrap:wrap;font-size:12px;color:var(--dim);align-items:center}
.nc-meta b{color:var(--text);font-weight:600}
.nc-vds{font-size:12px;color:var(--muted);display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.nc-acts{display:flex;gap:6px;flex-wrap:wrap;margin-top:2px}
details.inc{border-bottom:1px solid var(--line)}
details.inc:last-child{border-bottom:0}
details.inc summary{display:flex;gap:10px;align-items:center;padding:11px 14px;cursor:pointer;list-style:none;font-size:13px;flex-wrap:wrap}
details.inc summary b{color:var(--strong)}
.inc-log{padding:4px 14px 12px 24px;font-size:12.5px;color:var(--muted);display:flex;flex-direction:column;gap:3px}
.inc-log time{color:var(--dim);margin-right:6px}
.inc-log .btn{align-self:flex-start;margin-top:6px}
.reg{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(0,1.2fr) 110px 130px auto;gap:12px;align-items:center;padding:11px 14px;border-bottom:1px solid var(--line);font-size:13px}
.reg:last-child{border-bottom:0}
.rg-n b{display:block;color:var(--strong)}
.rg-n span,.rg-h .dim{font-size:12px}
.rg-a{display:flex;gap:4px;justify-content:flex-end}
.rp-sum{display:flex;gap:14px;flex-wrap:wrap;padding:10px 12px;border-radius:10px;background:var(--panel2);font-size:13px;color:var(--muted)}
.rp-sum b{color:var(--strong)}
.joblog{background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:12px;max-height:55vh;overflow:auto;font:12px/1.55 "JetBrains Mono",monospace;white-space:pre-wrap;margin:0}
.modal-card:has(.joblog){max-width:720px}
.evlog{margin-top:18px}
.evlog summary{cursor:pointer;color:var(--muted);font-size:13px;margin-bottom:8px}
@media (max-width:760px){.reg{grid-template-columns:1fr 1fr}.rg-a{grid-column:1/-1;justify-content:flex-start}.ngrid{grid-template-columns:1fr}}